5 Steps to Success
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5 Steps
Get ready for registration day! Take a look at these five steps to help expedite checkout.
1. Internet Browser
We recommend members use Chrome during registration. Firefox and Safari have been known to cause issues when checking out.
2. Logging in
Members can verify that their account is properly set up prior to registration day.
Ensure can log into your account and locate your desired offering before registering for a program.
Prospective participants need to log in to their own accounts to register.
3. Making a purchase
Put all items in your cart before attempting to register / purchase.
Click the registration button only once.
4. Rec and Well mobile app
If members are unable to access their computer at the time of registration, members should download the Recreation and Wellness app to access registration, bookings, and more!
5. Troubleshooting issues
If you encounter any issues during registration, email us. See the emails below to contact us.
Please attach a screenshot to help us better understand your inquiry. See below for directions.
Emails
- Account questions: recmembership@stanford.edu.
- Stanford Campus Programs or Payments: recprograms@stanford.edu.
- Stanford Campus Aquatics Programs: stanfordaquatics@stanford.edu.
- Redwood City Recreation and Wellness Programs: srwcrecreation@stanford.edu.
Taking a screenshot
- Windows users: Press F10 + Windows Icon to capture a screenshot.
- Mac users: Press Command + Shift + 3 to take a screenshot.
Crowd Handler
Crowd Handler is a temporary solution we're using to mitigate any issues that could arise during registration due to server lag, ensuring smoother processes during peak times.
If you click on the Rec Classes or Programs icon on the registration portal before registration opens, you'll enter a waiting room with a countdown to 9:00 AM. Once registration opens, you will enter a virtual queue and be randomly assigned a number position that will continue to decrease until it is your time to be let onto the registration portal.
Please remain active at least every five minutes to keep your spot in the virtual queue. Five minutes of inactivity in the queue may cause you to lose your place.
No, attempting to register from multiple devices will lead to an increased waitlist queue number and impact the experience for all participants, so please limit the number of devices you use during this process to one.
Once you're in the registration portal, you'll have 20 minutes to complete registration and payment for classes.
We'll communicate ahead of time via newsletter and social media. We may display banners on our Rec Well portal to ensure you're aware of the upcoming changes and understand the process.
To best support our community's sense of belonging and well-being, and to broaden access to our recreational activity classes, we are limiting participants to one class registration per activity program type. This applies to the following programs: Tennis, Golf, Gymnastics, and Olympic Weightlifting.
Registration examples:
- Yes! You can register for one tennis class and one Golf class.
- No...You cannot register for two tennis classes.
