5 Steps to Success
Registration Waiting Room
Participants may enter the Fall 2024 registration virtual queue at 9:00 AM, where they will be assigned a randomized registration position. Once your position is reached, you will be able to complete registration. Learn more.
On this Page
5 Steps
Get ready for registration day! Take a look at these five steps to help expedite checkout.
1. Internet Browser
We recommend members use Firefox during registration. Chrome and Safari have been known to cause issues when checking out.
2. Logging in
Members can verify that their account is properly set up prior to registration day.
Ensure you are logged in to your account before registering for a program.
3. Making a purchase
Put all items in your cart before attempting to register / purchase.
Click the registration button only once.
4. Test before registration day
Try our test instance to ensure you don't encounter any account issues day of registration.
5. Rec and Well mobile app
If members are unable to access their computer at the time of registration, members should download the Recreation and Wellness app to access registration, bookings, and more!
Crowd Handler
- What is Crowd Handler and why are we using it for Fall Registration?
- Crowd Handler is a temporary solution we're using to mitigate any issues that could arise during registration due to server lag, ensuring smoother processes during peak times.
- How will Crowd Handler affect my registration experience?
- If you click on the Rec Classes or Programs icon on the registration portal before registration opens, you'll enter a waiting room with a countdown to 9:00 AM. Once registration opens, you will enter a virtual queue and be randomly assigned a number position that will continue to decrease until it is your time to be let onto the registration portal.
- How do I keep my place in the Crowd Handler Waitroom Queue?
- Please remain active at least every five minutes to keep your spot in the virtual queue. Five minutes of inactivity in the queue may cause you to lose your place.
- Will attempting to register from multiple devices (i.e., phone, laptop, desktop, etc.) increase my chances of getting through the Crowd Handler Queue?
- No, attempting to register from multiple devices will lead to an increased waitlist queue number and impact the experience for all participants, so please limit the number of devices you use during this process to one.
- How long do I have to complete registration once I'm on the registration webpage?
- Once you're in the registration portal, you'll have 20 minutes to complete registration and payment for classes.
- How will I be informed about the registration process?
- We'll be sending out communication ahead of time and may display banners on our Rec Well portal to ensure you're aware of the upcoming changes and understand the process.
- How many classes can I sign up for once I am in the portal?
- To best support our community's sense of belonging and well-being, and to broaden access to our recreational activity classes, we are limiting participants to one class registration per activity program type.
- This applies to the following programs: Tennis, Golf, Gymnastics, and Olympic Weightlifting.
- Registration examples:
- Yes! You can register for one tennis class and one Golf class.
- No...You cannot register for two tennis classes.
Questions?
If you have a question that is related to your account, please email recmembership@stanford.edu.
If you have a question about Stanford Campus programs or payments, email recprograms@stanford.edu.
If you have a question regarding aquatic programs on Stanford Campus, email stanfordaquatics@stanford.edu.
If you have a question about programs at the Redwood City Recreation and Wellness Center, email srwcrecreation@stanford.edu.
Please attach a screenshot to your email for us to better understand your inquiry.
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