Community Guidelines and Policies
Policy Handbook
Stanford Recreation and Wellness is committed to protecting the safety, health, and well-being of its students, faculty, staff, and guests. These policies assist Stanford in achieving its educational mission, in managing its resources, and in providing safe and orderly operations.
Refund, Cancellation & Switching Policy
We are no longer accepting refund requests or cancellations. Refunds will only be issued in the event of a program-wide cancellation (e.g., quarter-long class vs. individual day class) as determined by Recreation and Wellness. If you need to appeal due to exceptional circumstances, please contact us at recreation@stanford.edu. Approved refunds will incur a 5% processing fee to cover administrative costs.
For other products or services, such as defective merchandise or facility issues that impact operations, please contact our team, and we will work with you to find a satisfactory resolution.
We appreciate you. Please contact recreation@stanford.edu for any questions.